PRIVACY POLICY

1. Introduction

Melonovo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Melonovo.com (the "Site") and use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Make a purchase (name, email address, billing information)
• Submit a composer edit request or support ticket
• Contact us via email or contact forms

Automatically Collected Information

When you visit the Site, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect to:

• Process purchases and deliver digital products and licenses
• Send order confirmations, download links, and license certificates
• Respond to customer service inquiries and support requests
• Process composer edit requests
• Improve our website and services
• Comply with legal obligations

4. Payment Processing

Payments are processed securely through Stripe. We do not store your full credit card information on our servers. Stripe's use of your information is governed by their privacy policy, which can be found at stripe.com/privacy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device.

We use cookies to:

• Maintain your shopping cart
• Remember your preferences
• Analyze site traffic and usage patterns

You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of the Site.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

• Service providers: Payment processors (Stripe), email service providers, and hosting services that help us operate the Site
• Legal requirements: When required by law or to protect our rights, property, or safety

7. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information and licenses are retained indefinitely to support re-downloads and customer service.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data portability: Request transfer of your data to another service

To exercise these rights, please contact us at hello@melonovo.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Site, you consent to such transfers.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Your Privacy Rights

Under GDPR, CCPA, and other privacy laws, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to deletion ("right to be forgotten")
• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please visit our Privacy Request page or contact us directly.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: hello@melonovo.com

For data subject requests, please use our Privacy Request Form.